Support Services

Operational Support

The Operational Support team at Lincoln can provide your business with the ongoing support necessary to keep your networks running at an optimum service level to ensure your data system needs and requirements are always met. Our experienced staff works in partnership directly with your business, complementing your staff and relieving your IT staffing pressures.

Our Operational Support team has over 60 years of combined experience in networked operational environments, and they are available to you for strategic assessments, planning and implementation. Our operational assessments can assist you in improving key operational functions and service levels to user communities. Our assessments include:

• Definition of a current baseline
• Determination of service level goals
• Development of a prioritized action plan for moving forward
• Individual/group interviews with observation of work in process
• Provide an objective, unbiased "report card"

Our Operational Support team provides operating staff, second and third level support teams, and operations management. Our portfolio of expertise is extensive, yet it is flexible in complementing your existing operational environment. Our services include:

• Alarm management and problem diagnosis
• Operational routine moves, additions and changes
• Performance management
• Configuration management
• Second level support of operations staff
• Ongoing documentation of physical assets, network topologies, policies and operational procedures
• Knowledge transfer and training to client personnel
• Network monitoring
• Network Planning and Analysis
• Network Design and Implementation
• Network Operation and Support
• Network Security Analysis, Planning, and Management
• Desktop Configuration Management
• Operating System Administration and Migration
• Enterprise Security Services