The Client Experience

At LincolnIT, providing our clients with an exceptional experience is paramount when measuring our success.

May 24, 2022 | 3 min read

At LincolnIT, providing our clients with an exceptional experience is paramount when measuring our success. Throughout your entire engagement with us, our expert team will focus on providing you with an interaction that feels unique and customized to your needs, while adhering to tested and proven technologies, and methodologies. During this collaboration, we may highlight some aspect of following stages, depending on your outlined requirements: Planning and Designing, Implementation and Configuration, Ongoing Support and Maintenance, and always integrating optimization and scalability along the way.

Founded in 1998 by two technical professionals, LincolnIT has grown and evolved into a leading MSP serving the New York metro area and beyond. We have supported a diverse mix of technology solutions and platforms for SMBs, mid-market, enterprise, and nonprofit organizations in a variety of industries. Our co-founders remain consistent in their leadership and industry focus even today, continually improving our technology service offerings and customer service.

Above all, we foster a culture of service and trust. When you place your confidence in us, we take that very seriously. With many 5-star reviews, here’s what some of our clients had to say about working with us:

  • “Been using them for years. Great service.”
  • “Great place!”
  • “Great service!”

What can you expect when you work with us? Continue reading to find out, or reach out to us directly to schedule a consultation.



What To Expect.

When you work with LincolnIT, our process starts with you and your unique business needs. We’ll ask questions to get to the root of your technology roadblocks, such as:

  • What are your current challenges?
  • How do you see yourself growing and evolving?
  • How can LincolnIT make a difference for you in managing your IT environment?

Then, rather than simply implementing technology, we’ll work to help you understand your technology investments and exactly how these services will be delivered to benefit your business. Our services are outlined in the five distinct brands below:

  • ProCare: Professional services that are designed and implemented just for you.
  • ITCare: Fully recurring managed services or a-la-carte solutions for your business needs. This includes our 24/7 Help Desk, Network Operations Center (NOC), vendor and distributor partnerships, and technology toolkit.
  • DataCare: Backup and Disaster recovery solutions focused on data storage, protection, and security.
  • CloudCare: Cloud services built around your overall goals and our expert assessment and analysis.
  • SecureCare: Security services to provide real-time, consistent monitoring into your networks and endpoints for proactive cyber-attack detection and response.


Our Core Values.

Beyond our top-notch technology services, we stand by our core values which continually remind us of why we do this, and keep us anchored to our responsibility to the partnership we create with our employees, clients and vendors. Here’s what drives us:

  • Trust: We value open and honest communication. Current and past clients will tell you we are a true partner and trusted advisor.
  • People: With LincolnIT, people grow and thrive, regardless of age, gender, race, or orientation. We are always working to build high-quality relationships with our clients.
  • Innovation: We lead with creativity to solve customer problems, while focusing on the bigger picture. Planning future technology needs is at the forefront of our customer engagement model.
  • Giving Back: Simply put, we care. We donate our time and money to those who need it most while also sponsoring many fundraising events for our non-profit clients.
  • Customer Success: We focus on our customer’s success and the positive feedback few receive is a testimony to our success.


Connect With Us.

Simply put, we care. We donate our time and money to those that need it most.

Are you looking for a trusted IT partner who will work with you to improve your business? Look to LincolnIT to support you every step of the way. We look forward to learning more about your business and how we can collaborate with you on your technology needs. Contact us today to get started — we’ll get back within one business day.



Additionally, if you’ve had an outstanding experience with us, we would love to hear from you! You can leave a Google review here.


LincolnIT can help strengthen the security posture for your organization. Contact us for more information, or to request a proposal.

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