The changing technology landscape is difficult for many businesses to keep up with, especially if accessing an in-house IT department is not an option. Not only are unsolved technology problems challenging and time-consuming, they can also be detrimental to businesses. With cybercrimes on the rise and virtual workplaces becoming the new normal, forming a strong and strategic IT alliance is one of the best ways to keep your data secure and your business flourishing.
First, What Is It?
Whenever you set out on a journey to a place unknown, you would chart out a course, or at least have a general idea of the direction you want to travel in. The same should hold true for your IT Strategy and Planning. Not having a direction can leave your business open to unnecessary threats, interruptions and potential downtime leading to financial losses, which impacts your ability to do what you do best. At LincolnIT, our trusted team of IT professionals thrive at developing strong IT roadmaps. But what is it, exactly? Microsoft states: “A roadmap is a high-level view of strategic initiatives, visualized by a series of sequential or parallel milestones tasked to different teams. By marrying team-specific roles with the overall business objectives, roadmaps allow decision-makers to easily keep track of their business growth.” Simply put, it guides your overall IT strategy.
The benefits of an IT roadmap are endless, as detailed in this article by ProServeIT. The major benefits include cost savings, increased productivity, improved IT security, identification of IT weaknesses, and much more. Are you achieving these benefits from your IT roadmap?
Regardless of business size, structure, or industry, the clients we work with understand the value in partnering with a trusted IT provider like LincolnIT. We help our clients decide specifically how technology will support their business strategy and help drive business priorities. We are here to help you focus and protect what matters most to you.
Our Three Pillars
Our three-pillar approach to technology service is designed for your success, and built on a foundation of proven methodologies evolved and perfected over the last two and half decades. Our team takes the time to learn, understand, and evaluate your business needs first, which is key to creating a robust technology roadmap. One of our pillars is “People.” We value all our partnerships with honest communication and unwavering support. We work diligently to understand your goals to develop achievable solutions that align with your daily operations. We lead with a team of technical and account experts, who have been designing, delivering and supporting IT strategies and solutions for many years.
LincolnIT’s second pillar is “Process.” Once we understand your unique goals and challenges, we examine your processes and align them with our workflow. We then create a combined workflow and process that is specific to how you and your team operate. This process can leverage many of the aspects that are available to you, including but not limited to 24x7x365 Help Desk, Network Operations Center (NOC), Quarterly Business Reviews, virtual CIO services, security planning, and more.
Our third pillar is “Products.” After we’ve re-established your technology processes, we’ll provide you with transparent access to our technology toolkit, complete with a deep set of industry tested products and expertly designed solutions. We maintain a consistent pulse on the industry and strive to stay ahead of trends, and changes that affect how you are best supported. Through these measures, you can be assured that your business will always have access to the best technology and partnerships that are available, and that these solutions and toolkit inclusions will be thoroughly vetted in advance of deployment to your environment.
When it comes time to start adopting new technology processes and products, that’s where LincolnIT can further make a difference. Rather than merely implementing new technology, we’ll help you understand your technology investments and see exactly how these services and solutions will be delivered to benefit your business. Whether you’re needing a full systems overhaul or just some assistance with a few initiatives, we’re here to create a plan which includes all the necessary components, as well as a detailed budget. Some of our unique technology services include:
- A Strategic Team: Your dedicated technology team will guide you every step of the way. This team includes executive leadership, account management, field technicians, procurement specialists, technology support, and more.
- 24/7 Help Desk: We solve your technology concerns with little to no downtime. Our flexible and integrated ticket system is designed to track, manage, and expedite your issues.
- Remote Monitoring & Management: Through our cloud-based Remote Monitoring and Management system, you will have access to LincolnIT’s toolkit and team of professionals to proactively diagnose potential issues before they occur.
- Backup & Disaster Recovery (BDR): We’ll help you design a BDR solution and a best practice plan that’s based on risk assessment, internal and external threat management, and impact analysis. You will be well prepared in the event of a cyberattack.
These customized services, combined with our three-pillar approach is the perfect recipe to creating a strong IT roadmap for your business. At the end of the day, you need “a strategic, structured plan and a technology voice at the table when decisions need to be made that require IT support, while also balancing priorities across the business,” as stated in this CIO article. We all know it’s better to have a plan, but it’s a matter of creating the right one.