What Are Co-Managed IT Services?

Co-managed IT services administer higher levels of operations management and investment returns through value-added, partnership-based tools and services such as cloud solutions, network assessments and migrations, mobile device management, and more.

Dec 16, 2020 | 3 min read

Street sign that shows in-house and outsourcing as exits going the same way

Many organizations, regardless of size, structure, or industry outsource their IT services. Those demanding increased or daily involvement to focus on more reactive or strategic-driven initiatives benefit significantly from a co-managed services solution. 

 

This model creates an opportunity for internal IT teams to delegate essential tasks to alleviate or augment their existing IT staff so they can concentrate on more strategic initiatives, such as software development, business applications, and other special strategic initiatives. 

Regardless of how little or how much assistance is required, co-managed services facilitate a solid, team-based partnership built on mutual collaboration and trust.  


Learn about this relationship’s many advantages, features, remote work applications, and more. 

 

Benefits & Considerations

According to a 2020 report by market advisory firm Mordor Intelligence, it’s expected that managed services will aid in decreasing an organization’s overall IT costs by 25 to 45 percent, while improving operational efficiencies by 45 to 65 percent. This comprises both short-term and strategic decisions. 

Many organizations currently outsource their IT processes and solutions to an external managed services provider (MSP). Others realize this necessity, but still want to perform some of these duties on their own. 

 

A trusted partnership with a reputable MSP satisfies both of these needs. 

 

Co-managed IT services ensures in-house IT managers and staff can focus on special projects and other strategic activities, while still meeting daily operations, technology needs, and employee productivity targets.

This solution blends in-house talent with additional external resources, staff, and expertise for daily tasks and other reactive duties. Strategic, long-term projects are accomplished while still maintaining full organizational control and communication transparency. 

Adopting this model can also provide after-hours and holiday coverage, allowing for healthy employee work-life balance and strategic focus.

Co-managed IT services ensures in-house IT managers and staff can focus on special projects and other strategic activities, while still meeting daily operations, technology needs, and employee productivity targets.

 

Expertise, Services & Tools

A co-managed relationship also grants direct access to a deep bench of IT professionals. 

An MSP boasting a solid, established workforce easily understands how your organization approaches specific processes for troubleshooting and other issues. 

Many established MSPs also promote continuing education and certifications for sales, service, and support staff. This is invaluable for industry expertise and problem-solving skills.

A co-managed services partnership can perform the following labor-intensive functions, such as:

 

Through this partnership, IT departments can gain access to an established vendor toolkit for additional more insights and management capabilities their budgets may not have ordinarily allowed them to purchase on their own, such as: 

  • 365/24/7 Help Desk Access
  • Network Operations Center (NOC)
  • Private & Public Cloud Solutions
  • Backup & Disaster Recovery
  • Network Assessments
  • IT Design, Architecture, Implementation & Project Management
  • Service Standardization Processes
  • Escalation Resources

 

Co-Managed IT & Remote Work

Organizations moving toward more widely distributed workforces due to novel coronavirus (COVID-19) restrictions require an added layer of expertise, services and tools—all of which can be expedited through a co-managed partnership.

These changes require organizations to increase security policies surrounding bring your own device (BYOD) and mobile device management (MDM), and additional backup and disaster recovery (BDR) measures.

There are necessary guidelines to run a successful and secure organization in this new environment. According to Rob Rae, senior vice president of business development at backup and disaster recovery provider Datto, the current pandemic and remote work will undoubtedly lead to more and more organizations moving toward a co-managed IT services model. 

 

A Team-Based Approach

Whether you require a large-scale server migration, software updates, or patch management, it’s best to engage a reputable MSP for trusted guidance.  



LincolnIT provides full or co-managed services models, and customized a la carte plans for SMBs, mid-market companies, large enterprises, and nonprofits through its ITCare brand. Contact us for more information, or to request a proposal.

For more information on this topic, please join us on Thursday, Jan. 21, 2021 for a webinar co-sponsored by our vendor partner Datto discussing: Co-Managed IT:  Knowing When Your Business Needs Help.

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