MANAGED SERVICES
Managed IT Services for Your Business
Our IT Care solution offers the choice of a fully managed services model, or a customized a-la-carte plan.
We’ll Provide You With A Customized Managed Services Roadmap.
Whether you require a complete systems overhaul, or assistance with just a few initiatives, we’ll help you streamline your technology processes and toolkit. This includes, but is not limited to current business challenges such as network downtime, lost productivity, security breaches, backup and disaster recovery (BDR), workforce mobility, end user support and vendor relationship management.
It’s all in an effort to enable you to focus on your business.
A Culture of Service & Trust
We understand the crucial nature of trust in any relationship - particularly when that relationship is a business partnership. When you place your confidence in us, that’s something we take very seriously. Our clients have come to depend on our guidance. Our people, processes, and products will be the core of your engagement with us.
Our People are driven by the ability to understand, capture, and deliver solutions that work for your organization. When you work with LincolnIT, you'll encounter deep expertise, and an unwavering commitment to customer service. You can be confident that our people are watching out for your business, every day, around the clock.
When it comes to Process, we’ll work with you to determine what’s best for your business by aligning our workflow with your processes. Through the meticulous development of standard operating procedures (SOPs) that speak directly to your business functions, we create a combined workflow and process that is specific to how you and your team work. This seamless integration allows us to serve you as if we were a part of your internal team.
We’ll also provide you with the Products. This is based on a collaborative effort to integrate our technology solutions into your business processes. When you engage with us, you will gain access to the LincolnIT Toolkit, comprised of a deep set of industry tested products and expertly designed workflows to enhance your existing support model.
Helping to Implement & Understand Your Technologies—Every Step of the Way
Rather than merely implementing technology, we’ll work to help you understand your technology investments and exactly how these services and solutions will be delivered to benefit your business.
24-7 Help Desk
We’re always there for you.Regardless of your technology concerns, we’re committed to providing you with the highest level of communication from start to finish. Our flexible ticketing system is designed to track, manage and expedite your issue while we work to troubleshoot with little to no downtime.
State-of-the-Art NOC
Let us do the heavy lifting, so you can focus on your business.We’ll remove the cost and time you would otherwise experience when building your own internal technology management platform. By leveraging our toolkit and NOC team, you’ll have access to crucial real-time monitoring, maintenance and remediation for your business systems.
First-Class Technology Toolkit
Continually Investing & Researching The Latest ProductsYou’ll gain access to our comprehensive, industry-leading toolkit. We test, and evaluate these products continually and we’re always listening and actively pursuing customer feedback. Our goal is to provide an integrated product set that provides you with visibility, statistics, reporting and overall indication of how your systems are performing. Customized dashboards and reports are standard and can provide full transparency for you.
Remote Monitoring & Management
Viewing Your Organization’s Vulnerabilities Through a Proactive LensOur cloud-based Remote Monitoring and Management (RMM) solution is built on industry leading platforms. Rather than spend the money and resources to handle this function internally, you can rely on the LincolnIT toolkit and team of professionals to ensure system uptime, and proactive diagnosis of potential issues before they result in an outage.
Backup & Disaster Recovery
Effectively Managing Risks, Threats, and Your Compliance NeedsWe’ll help you design a BDR solution that’s based on risk assessment, internal and external threat management, and impact analysis. This also includes working with business continuity planning and requirements to integrate a best practices plan.
Strategically Aligned Expertise
Our skill set is based on individuals focused on each specific aspect of your project lifecycle. Sales, service and delivery, engineers, and project managers—each brings years of technology experience and best practices to guide you on the right path.
When working with LincolnIT your core technology team will comprise the following teams and corresponding roles:
Management Team
Providing an aligned, overall focus on your project, we will always ensure you receive clear and cohesive communications regarding all of your project components.
Project Management
Our certified Project Management Office (PMO) is uniquely positioned to provide IT services delivery. This includes upgrades, relocations or new technology introductions.
vCIO/vCTO
If you require additional technical guidance, we can review, architect, and lead specific deliverables focused on long-term strategies.
Escalation Team
Because sometimes a deeper skill set is required to tackle a particular issue, we’ll ensure you’ll always receive a quick resolution.
Field Technicians
We can provide support for any issue requiring an on-site visit.
Help Desk and Support
We’ll never leave you hanging. Our 365/24/7 help desk support center is always available to quickly handle any issue.
Account Management
You’ll always be in contact with your account manager, who is at the core of our services delivery process. They are dedicated to ensuring you receive the best solution for your business and budget.