MSP TO MSP SERVICES
Managed Services Provider: Managed IT Services for Your Business
Throughout the last 25 years, providing IT Services has been our business. While the categories of services delivered have evolved from break-fix to help desk to managed services, the foundation of our solution has been consistent. We focus on operational workflow, standard operating procedures, and gain a thorough understanding of our clients and partners, and their own internal processes. Through several acquisitions, we deepened our understanding of the more specific needs of other MSP's and IT service providers. We also have long-term trusted partnerships where we can augment the offering of another provider through our proven methodologies. It became only natural that we offer our services to other Managed Service Providers.
Our partners know they can trust us to stay in our lane, and focus on the services and solutions we've been asked to provide on their behalf.
With LincolnlT on your team, you can expand your services (whether that means expanding your hours, your team, or the breadth and depth of the services you offer), we customize the solution to your specific needs. Our tagline summarizes who we are. Tech-Driven. People-Focused. We are a technology firm, with highly skilled team members. Several of our senior staff have been with us for 20 years and counting. When partnering with LincolnlT, you can be assured we will take the time to learn, understand, and where necessary, evaluate your internal business processes. Our goal is to accommodate your needs, and seamlessly integrate into your team, and help you make improvements when required.
Our partners know they can trust us to stay in our lane, and focus on the services and solutions we've been asked to provide on their behalf.
With LincolnlT on your team, you can expand your services (whether that means expanding your hours, your team, or the breadth and depth of the services you offer), we customize the solution to your specific needs. Our tagline summarizes who we are. Tech-Driven. People-Focused. We are a technology firm, with highly skilled team members. Several of our senior staff have been with us for 20 years and counting. When partnering with LincolnlT, you can be assured we will take the time to learn, understand, and where necessary, evaluate your internal business processes. Our goal is to accommodate your needs, and seamlessly integrate into your team, and help you make improvements when required.
PEOPLE
PROCESS
PRODUCTS
Help Desk
- Dedicated Help Desk Technicians
- First call answer by technical staff
- Customizable to fit your needs
- Seamless handling of your clients' tickets
- Integration between your team and ours
- Proven workflow and methodologies
- Standard operating Procedures (SOP) driven
- White Glove Services
Network Operations Center
- 24x7 monitoring
- Customizable alert package
- Automated reporting
- Patch management
- Utilization of our toolkit or yours
Staffing
- Dedicated Help Desk Technicians
- Staff Augmentation for Support or Projects
- Network Engineering
- Server / Storage Engineering
- Senior level Architects